Returns, Refunds and Cancellation Policy

1. Policy Overview & Customer Assurance

At DANEG, operated by Daneg FZE LLC, we strive to ensure a transparent, trustworthy, and smooth shopping experience.

This policy sets out the rules and timelines for order cancellations, returns of eligible items, and the processing of refunds in full compliance with UAE consumer protection regulations and card scheme standards.

2. Cancellation and Replacement Policy

Customers can cancel their order within 24 hours of placement; refunds will be made back to the payment solution used initially by the customer.

If an order has already been dispatched with a courier tracking number before the cancellation request is received, the cancellation will be handled as an eligible return upon delivery under Section 3 below.

We do not offer replacements. Eligible orders can receive a refund under this policy.

3. Returns & Inspection Window

Customers have the right to inspect received items and initiate a return request within 7 calendar days from the date of confirmed delivery.

To qualify for a return and refund, items must satisfy all of the following conditions:

• The item must be in its original received condition, unworn, unwashed, and undamaged.
• All original designer brand tags, authenticity cards, dust bags, and DANEG security tags must remain securely attached and intact.
• The item must be packaged in its original packaging materials.

4. Mandatory Refund Method & Processing Timeframe

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Once a returned item is received at our inspection facility and verified against the return criteria, the refund instruction is immediately submitted to our acquiring bank.

You will receive an automated email and SMS notification confirming the refund reference number.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged during transit, defective, or significantly not as described in the listing, please notify us within 48 hours of delivery with clear photographs of the defect and packaging.

Upon verification, we will arrange a complimentary courier pickup, and you will receive a 100% full refund, including any original shipping charges, back to your original payment card.

6. Return Shipping Charges

DANEG will cover all return shipping and courier costs if a return is due to a verified seller error, damage, or defect.

For change-of-mind returns on eligible items, the standard return shipping fee (AED 25 within the UAE) may be deducted from the refund amount, unless promotional free returns apply.

7. Non-Returnable Items

• Items returned with broken, tampered, or detached DANEG security tags.
• Items showing evidence of wear, perfume odor, alteration, or laundering after delivery.
• Items marked explicitly as non-returnable final sale, or intimate accessories for hygiene reasons.
• Return requests submitted after the expiration of the 7-day return window.

8. Dispute Resolution & Customer Support

If you have an open dispute or require assistance with an existing return, our dedicated concierge team is available to assist you directly through in-app support or email.

We aim to resolve all return and refund inquiries within 2 business days.

9. Contact Information for Returns

To initiate a return or inquire about an existing refund: email support@daneg.ae or phone +971 55 227 7292. Registered address: Premises AMC-BLA-B.C-6010979, AMC - Boulevard-A Building, Ajman Media City Free Zone, Ajman, United Arab Emirates.